Terms and Conditions for Silk Road Pastries
Welcome to Silk Road Pastries. These Terms and Conditions govern your use of our online platform and the services we offer, including artisan bread making, custom cake design, traditional Singaporean pastries, ancient grain baking, and catering for events. By accessing or using our services, you agree to be bound by these terms.
1. Acceptance of Terms
By accessing and using our site or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must not use our site or services.
2. Services Provided
- Artisan bread baking and sales.
- Custom cake design and order fulfillment.
- Preparation and sale of traditional Singaporean pastries.
- Specialty ancient grain baking.
- Patisserie services and sales.
- Catering services for events, subject to specific arrangements.
3. Ordering and Cancellations
All orders placed through our site or directly with Silk Road Pastries are subject to confirmation and availability. Specific terms regarding order lead times, payment, and cancellation policies will be communicated at the time of order confirmation, particularly for custom cakes and catering services.
- Cancellations for standard orders must be made within a reasonable timeframe, as specified for each product.
- Custom cake and catering cancellations are subject to specific agreements to cover costs for ingredients and labor already invested.
4. Pricing and Payment
Prices for our products and services are listed on our site or provided upon request for custom orders. All prices are in Singapore Dollars (SGD) and are subject to change without prior notice. Payment must be made in full at the time of order or as agreed for specific services. We accept various payment methods as indicated on our site.
5. Product Information and Allergens
We strive to provide accurate descriptions and images of our products. However, due to the artisanal nature of our bakery items, slight variations may occur. Customers with allergies or dietary restrictions are advised to inform us at the time of ordering. While we take precautions, we cannot guarantee completely allergen-free products as our kitchen handles various ingredients, including nuts, dairy, wheat, and eggs.
6. Intellectual Property
All content on this site, including text, graphics, logos, images, and product designs, is the property of Silk Road Pastries or its content suppliers and is protected by international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content on this site without our express written permission.
7. Limitation of Liability
Silk Road Pastries shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, loss of profits, data, or other intangible losses, resulting from your access to or use of, or inability to access or use, our services or any content on our site. We strive for excellence in our products and services, but we make no warranties, express or implied, regarding their suitability for any purpose.
8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of Singapore, without regard to its conflict of law provisions. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Singapore.
9. Changes to Terms
We reserve the right to modify or replace these Terms and Conditions at any time. We will indicate that changes have been made by updating the date at the top of these terms. Your continued use of our site and services after any such changes constitutes your acceptance of the new Terms and Conditions.
10. Contact Information
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Silk Road Pastries
88 Tras Street,
#03-01,
Singapore, Central Region, 079027
Singapore