Privacy Policy for Silk Road Pastries
At Silk Road Pastries, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when interacting with our online platform and enjoying our services, including artisan bread making, custom cake design, traditional Singaporean pastries, ancient grain baking, catering for events, and patisserie offerings.
By using our site, you agree to the terms outlined in this Privacy Policy. We adhere to the principles of the General Data Protection Regulation (GDPR) and other applicable privacy laws.
1. Information We Collect
We collect various types of information to provide and improve our services.
- Personal Information You Provide: This includes information you voluntarily provide when you place an order, make an inquiry, subscribe to our newsletter, or interact with us. This may include your name, contact details (such as physical address, telephone number), and payment information. For custom cake designs or catering, this might also include specific event details or dietary requirements.
- Usage Data: We automatically collect information on how our site is accessed and used. This Usage Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
2. How We Use Your Information
Silk Road Pastries uses the collected data for various purposes:
- To provide and maintain our services, including processing orders for artisan bread, custom cakes, and pastries.
- To manage your orders, payments, and to provide you with order-related communications.
- To notify you about changes to our services.
- To allow you to participate in interactive features of our service when you choose to do so.
- To provide customer support and respond to your inquiries regarding our offerings.
- To gather analysis or valuable information so that we can improve our service and product range.
- To monitor the usage of our service and identify potential issues.
- To detect, prevent, and address technical issues.
- To send you newsletters, marketing or promotional materials and other information that may be of interest to you, based on your preferences. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
3. Disclosure of Your Information
We may disclose your personal information in certain situations:
- Service Providers: We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: Silk Road Pastries may disclose your personal data in the good faith belief that such action is necessary to: comply with a legal obligation, protect and defend the rights or property of Silk Road Pastries, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
- Business Transfer: If Silk Road Pastries is involved in a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.
4. Security of Data
The security of your data is paramount to us. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
5. Data Retention
Silk Road Pastries will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
6. Your Data Protection Rights under GDPR
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Silk Road Pastries aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- You also have the right to complain to a Data Protection Authority about our collection and use of your Personal Data.
If you wish to exercise any of these rights, please contact us using the details provided below.
7. Third-Party Links
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
9. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Silk Road Pastries
88 Tras Street, #03-01
Singapore, Central Region, 079027
Singapore